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Frequently Asked Questions (FAQ)

Welcome to our FAQ page!
Below you’ll find answers to the most common questions about orders, shipping, processing times, and more. If your question isn’t answered here, don’t hesitate to reach out — we’re happy to help.

💬 How can I contact you?

You can reach us directly at the following emails:

📌 Please check your spam or junk folder if you haven’t seen a reply within 1–2 business days. Our emails sometimes end up there, especially for first-time contacts.

🛒 How long does it take to process my order?

  • Handmade items are processed in 5–10 business days, depending on the piece.

  • Print-on-demand (POD) products typically ship in 3–7 business days.

  • Custom commissions vary and will have timelines provided during consultation.

We’ll always do our best to get your order out quickly without compromising quality.

🚚 How long does shipping take?

Estimated delivery times after processing:

  • U.S. Domestic Orders: 2–7 business days

  • International Orders: 2–4 weeks, depending on customs and location

Shipping times are estimated and may be affected by seasonal demand or carrier delays.

🎁 Do you offer gift wrapping or custom notes?

Yes! You can request gift wrapping or a personalized note at checkout. For special or bulk gifting requests, email us at contact@theartcollectiveinternational.com and we’ll work with you directly.

🔁 What’s your return and refund policy?

We accept returns within 30 days of delivery for most items. Items must be unused, in original condition, and accompanied by proof of purchase.

We do not offer exchanges, but you may return an eligible item and place a new order.

📦 For full details, visit our Refund Policy page.

❌ What can’t be returned?

We cannot accept returns on:

  • Custom or commissioned pieces

  • Non- Profit or to be Donation items 

  • Items marked “final sale”

  • Digital downloads or gift cards

  • Print-on-demand items ordered incorrectly (wrong size, color, etc.)

💳 What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment methods depending on your location. All transactions are encrypted and processed securely.

🖼️ Do you offer custom or commissioned artwork?

Yes! We love working on one-of-a-kind pieces. Please fill out the custom commissions form or email us at info@theartcollectiveinternational.com to get started on a custom commission.

🌱 Is your packaging eco-friendly?

We aim to use sustainable packaging materials whenever possible. Some fragile or specialty items may require protective materials to ensure they arrive safely, but we are always working to reduce waste and packaging impact.

🌍 Do you ship internationally?

Yes! We ship worldwide. Shipping rates are calculated at checkout. Buyers are responsible for any customs duties or import taxes required by their country.

🧾 I didn’t receive an order confirmation or tracking number. What should I do?

If you haven’t received an order confirmation or shipping email, please check your spam or promotions folder first. If it’s not there, email contact@theartcollectiveinternational.com and we’ll resend your info ASAP.

We don't run sales

We believe in fair pricing from the start—our work is thoughtfully made, not mass produced, and we price it honestly to reflect the time, care, and quality that goes into every piece.

Eco- Packaging

We use eco-conscious packaging whenever possible—recyclable, compostable, or reusable—because protecting the planet matters as much to us as creating beautiful art.

Satisfied or refunded

We want you to love what you receive—if something’s wrong, we’ll make it right. Reach out within 30 days for a refund or exchange.

Need Help? We’re Here for You

Whether you have a question, concern, or just need a hand, we’re always happy to help—just reach out and we’ll get back to you as soon as we can.

Secure payments

Your privacy and safety matter. All transactions are encrypted and processed through trusted, secure payment gateways.