Refund Policy

Last Updated: June 2025

At The Art Collective International, we stand behind the quality and craftsmanship of our work. If something isn’t right, we’ll do our best to make it so. Please review our refund policy carefully to understand your rights and our process.

💸 Eligibility for Refunds

You may request a refund within 30 days of receiving your order if:

The item arrived damaged, defective, or incorrect.
The item is unused, in its original condition and packaging.
You can provide a valid proof of purchase (order number, receipt, or confirmation email).

🚫 Non-Refundable Items

We do not offer refunds for:

Custom or commissioned artwork
Non-profit/ Donation Items
Items marked “final sale”
Gift cards or digital downloads
Print-on-demand items that were ordered in error (wrong size, style, or color selected at checkout)

🔁 Exchange Policy

We do not offer direct exchanges. If you'd like a different item, you may return the original item for a refund (if eligible) and place a new order separately.

🕓 Cancellation Policy

Orders can be canceled within 24 hours of placement for a full refund.
After 24 hours, your order may already be in production or transit and cannot be canceled.

🎁 Holiday Refund Extension

Items purchased between November 1st and December 31st are eligible for return until January 31st of the following year, provided they meet the criteria outlined above.

📦 Return Process

To request a return:

Email contact@theartcollectiveinternational.com with your order number and reason for return.
Wait for return authorization and instructions before sending any item back.
Ship your item using a trackable method. Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Once received and inspected, we will issue a refund to your original payment method within 7–10 business days.

📮 Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please email us within 7 days of delivery. Be sure to include:

Your order number
Clear photos of the item and packaging
A brief description of the issue

We’ll work with you to resolve it as quickly as possible.

💬 Questions?

We’re here to help. For any refund-related questions or concerns, please reach out to:
📧 contact@theartcollectiveinternational.com

We don't run sales

We believe in fair pricing from the start—our work is thoughtfully made, not mass produced, and we price it honestly to reflect the time, care, and quality that goes into every piece.

Eco- Packaging

We use eco-conscious packaging whenever possible—recyclable, compostable, or reusable—because protecting the planet matters as much to us as creating beautiful art.

Satisfied or refunded

We want you to love what you receive—if something’s wrong, we’ll make it right. Reach out within 30 days for a refund or exchange.

Need Help? We’re Here for You

Whether you have a question, concern, or just need a hand, we’re always happy to help—just reach out and we’ll get back to you as soon as we can.

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